Extra Shelves for all Heavy Duty Just Shelving Bays
We want you to be entirely happy with your purchases, if within 14 Days of delivery you decide the products are not suitable * please contact us (please do not return goods without contacting Abis first). Goods must be in a resaleable condition and in their original packaging.
If you receive an item which is damaged or not in the condition you were expecting, please contact us ASAP, this ideally needs to be noted at time of the delivery and signed for as damaged with a call/email informing us within 24 hours of delivery.
Unfortunately business transactions will usually incur a 15 - 35% restocking charge depending on the product, and the goods will have to be returned at your expense, unused and wrapped securely in the original packaging.
Please be aware: Only products returned in 'as new condition' can be accepted and it may take up to 14 days for any refund to appear in your bank account (it might be quicker but the banks control this I am afraid).
* Please note: This excludes made-to-order products which we are afraid cannot be returned, if in any doubt, please ask.
We are primarily a Business to Business supplier, for all business transactions The Sale of Goods Act 1979 applies.
The Consumer Protection (Distance Selling) Regulations will also apply if you are purchasing for home use in your own name with delivery to your home address. Should you wish to cancel your order please complete and return our Cancellation form.
Damaged product? Please contact us as soon as possible on 0191 2328384 or email sales@abis-uk.com and we will get straight onto it. If you can send a picture of the damage as well it would be really helpful and speed up the process.
All products carry a minimum 12 month Warranty, some have up to 10 year warranties.
We will always do what we can to help you even outside of warranty periods, but sometimes we are restricted by the requirements of the factories as to exactly what we can offer. If you need any help please do not hesitate to contact us on 0191 2328384.